Manage assigned service area and account responsibilities from a total after sales support/penetration perspective by developing and maintaining a close working relationship with local OEMs, direct accounts, distributor and dealer representatives
Job Summary
Manage assigned service area and account responsibilities from a total after sales support/penetration perspective by developing and maintaining a close working relationship with local OEMs, direct accounts, distributor and dealer representatives.
Oversee and investigate policy matters in the field using the Product Support Policy Manual and a fair and equitable perspective thereby creating customer goodwill and future sales.
Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan.
Matching Summary
Manage assigned service area and account responsibilities from a total after sales support/penetration perspective by developing and maintaining a close working relationship with local OEMs, direct accounts, distributor and dealer representatives.
Salary
$94,160 - $153,010-Annually
Skills & Requirements
Must-have
Manage after sales support
Identify business opportunities
Provide guidance and support to customers
Oversee field inspections
Address customer complaints
Promote distributor and dealer training
Nice-to-have
Customer needs assessment
Evaluation of customer satisfaction
Work effectively with others
Handle very complex issues
Live the letter and spirit of Code of Conduct
Key Requirements
5 years applicable experience in service support
9 years of experience in service support
Bachelor’s degree in Engineering or Business Management
Ability and willingness to travel (50-70%)
Work Rights
Must be authorized to work for any employer in the U.S