Director, Service Delivery & Ai Enablement - Computing Services - Computing Services

Carnegie Mellon University

Pittsburgh, PA, US
Not specified; not specified; comprehensive benefi...
Strategic leadership in it service management
Service lifecycle governance and design
Ai-enabled service integration and automation
The Director provides strategic leadership for the design, governance, and continuous improvement of Client Services across Carnegie Mellon University

Job Summary

  • The Director provides strategic leadership for the design, governance, and continuous improvement of Client Services across Carnegie Mellon University.
  • This role is responsible for integrating AI-enabled tools and automation into service delivery workflows to increase efficiency and scalability.
  • Employees enjoy comprehensive medical, dental, vision insurance, a generous retirement savings program, and tuition benefits.

Matching Summary

The Director provides strategic leadership for the design, governance, and continuous improvement of Client Services across Carnegie Mellon University.

Salary

Not specified; Not specified; Comprehensive benefits including medical, dental, vision, retirement, and tuition

Skills & Requirements

Must-have

  • Strategic leadership in IT service management
  • Service lifecycle governance and design
  • AI-enabled service integration and automation
  • Establishing service performance metrics
  • Cross-campus collaboration with stakeholders

Nice-to-have

  • Experience in higher education IT environments
  • Leading service transformation initiatives
  • Strong communication and leadership skills
  • Professional development for staff
  • External organization engagement

Key Requirements

  • Bachelor's degree in IT or Business Administration (Master's preferred)
  • Significant leadership experience in IT service management
  • Demonstrated experience establishing service performance metrics
  • Experience implementing service improvements through automation
  • ITIL certification or equivalent service management training (Preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter