Service Desk Support Specialist

Newrez

On-site
2-4 years related work experience
Desktop and server operating systems knowledge
Basic computer hardware knowledge
Newrez is seeking a Service Desk Support Specialist who will assist end users with technical issues, ensuring smooth operation of computer systems. The ideal candidate should have relevant experience in IT support, strong communication skills, and a commitment to customer service

Job Summary

  • The Service Desk Support Specialist is responsible for ensuring proper computer operation so that end users can accomplish business tasks.
  • Newrez invests in employee growth, wellbeing, and ability to make an impact through superior service and innovative solutions.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, and paid volunteer time off.

Matching Summary

Match Score: 85

Newrez is seeking a Service Desk Support Specialist who will assist end users with technical issues, ensuring smooth operation of computer systems. The ideal candidate should have relevant experience in IT support, strong communication skills, and a commitment to customer service.

Skills & Requirements

Must-have

  • 2-4 years related work experience
  • desktop and server operating systems knowledge
  • basic computer hardware knowledge
  • strong documentation skills
  • effective verbal communication

Nice-to-have

  • team-oriented collaborative environment
  • rapport building and listening skills
  • ability to absorb information quickly
  • highly self-motivated and directed
  • exceptional customer service orientation

Key Requirements

  • Associates degree or related job experience
  • 2-4 years of related work experience
  • Experience with desktop and server operating systems
  • Smartphone meeting security standards required

Work Rights

Not specified

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