Brazil Cx Reefer Analyst

A.P. Moller - Maersk

Not specified
Advanced english proficiency required
Fluent portuguese language skills
Previous customer service experience
A.P. Moller - Maersk is seeking a Brazil Cx Reefer Analyst to enhance customer experience in the reefer segment of their logistics operations. The role emphasizes problem-solving, process optimization, and effective communication with stakeholders to ensure timely solutions for clients

Job Summary

  • The role involves managing the customer experience for refrigerated cargo by solving challenges through various communication channels.
  • Candidates will work on reports and systems to identify potential bottlenecks and ensure internal deadlines (SLAs) are met.
  • The position requires acting as a liaison between clients and global support teams to resolve internal and external demands.

Matching Summary

Match Score: 75

A.P. Moller - Maersk is seeking a Brazil Cx Reefer Analyst to enhance customer experience in the reefer segment of their logistics operations. The role emphasizes problem-solving, process optimization, and effective communication with stakeholders to ensure timely solutions for clients.

Skills & Requirements

Must-have

  • Advanced English proficiency required
  • Fluent Portuguese language skills
  • Previous customer service experience
  • Reefer cargo knowledge preferred
  • Case management skills

Nice-to-have

  • Independence in daily tasks
  • Excellent communication abilities
  • Flexibility with high demand
  • Strong interpersonal relationships
  • Ability to escalate complex cases

Key Requirements

  • Degree in Logistics, Foreign Trade, International Relations, or Administration
  • Mandatory advanced English and fluent Portuguese
  • Prior experience in customer service

Work Rights

Not specified

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