Technical Support Consultant

Harris Chronic Care

Pune, India
Fully remote
Us healthcare domain knowledge
Healthcare application implementation
Troubleshoot product issues
Interact with customers to help troubleshoot and resolve product issues in the areas of system configuration/setup, product functionality and bugs/enhancements

Job Summary

  • Interact with customers to help troubleshoot and resolve product issues in the areas of system configuration/setup, product functionality and bugs/enhancements.
  • Document issues and customer requests, following standard operating procedures and meeting SLAs.
  • Develop training content for customers and support team members.

Matching Summary

Interact with customers to help troubleshoot and resolve product issues in the areas of system configuration/setup, product functionality and bugs/enhancements.

Skills & Requirements

Must-have

  • US Healthcare domain knowledge
  • Healthcare application implementation
  • Troubleshoot product issues
  • Document issues and requests
  • Analyze clinical impact of issues

Nice-to-have

  • Self-driven and fast learner
  • Ability to multi-task
  • Strong desire to resolve complex issues
  • Basic understanding of Azure
  • Basic understanding of databases

Key Requirements

  • Minimum 5 years' experience
  • Supporting hospital/healthcare software
  • Experience as a clinician
  • Degree in healthcare or IT

Work Rights

Not specified

Tailored Resume

Cover Letter