Is Process Manager

ABB Inc

Hybrid
7+ years it service management experience
2+ years managing knowledge management initiatives
Advanced expertise in itil frameworks
ABB Inc is seeking a Process Manager to enhance organizational effectiveness through knowledge management in their Information Systems department. The role emphasizes leadership, collaboration, and the continuous improvement of IT service management processes, with a hybrid work model

Job Summary

  • This role is responsible for defining, managing, and monitoring processes to meet requirements for Information Systems services globally.
  • You will build and maintain a high-quality knowledge base to support self-help initiatives and reduce service desk dependency.
  • The position offers global career development opportunities within ABB's strategic IS function and exposure to cutting-edge knowledge management practices.

Matching Summary

Match Score: 85

ABB Inc is seeking a Process Manager to enhance organizational effectiveness through knowledge management in their Information Systems department. The role emphasizes leadership, collaboration, and the continuous improvement of IT service management processes, with a hybrid work model.

Skills & Requirements

Must-have

  • 7+ years IT service management experience
  • 2+ years managing knowledge management initiatives
  • Advanced expertise in ITIL frameworks
  • Lean methodologies proficiency
  • Global stakeholder management skills

Nice-to-have

  • Master's degree in Computer Science
  • Fluency in additional languages beyond English
  • Strong passion for Consumer Experience
  • Proven leadership in diverse teams
  • External supplier collaboration experience

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • ITIL certification required
  • Fluent in English
  • 7+ years relevant IT service management experience

Work Rights

Not specified

Tailored Resume

Cover Letter