Customer Care Champion - Weekday Lates

Otis

Leicester, United Kingdom
**
Manage inbound and outbound calls
Dispatch work orders
Update customer information in crm
** Otis is seeking a Customer Care Champion to join their Leicester-based Otisline Contact Centre, working weekday afternoons. The role involves managing customer interactions, dispatching work orders, and ensuring accurate CRM updates, all while providing excellent customer service. **

Job Summary

  • Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service centre.
  • We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
  • With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Matching Summary

Match Score: 75

** Otis is seeking a Customer Care Champion to join their Leicester-based Otisline Contact Centre, working weekday afternoons. The role involves managing customer interactions, dispatching work orders, and ensuring accurate CRM updates, all while providing excellent customer service. **

Skills & Requirements

Must-have

  • Manage inbound and outbound calls
  • Dispatch work orders
  • Update customer information in CRM
  • Handle alarm calls
  • Manage email inbox

Nice-to-have

  • Passionate about excellent customer service
  • Team-player
  • Ability to work under pressure

Key Requirements

  • Excellent written and verbal communication skills

Work Rights

Not specified

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