Manager, Library Services (access And User Services Circulation Manager)
reach.louisville.edu
Louisville, Kentucky, US
Fully remote
Supervise daily desk and backroom operations
Manage circulation and access functions
Oversee public service desks
The Manager, Library Services will supervise daily desk and backroom operations of the Access and User Services department, including managing circulation/access functions and scheduling staff
Job Summary
The Manager, Library Services will supervise daily desk and backroom operations of the Access and User Services department, including managing circulation/access functions and scheduling staff.
This position will report to, and coordinate with, the Access Services Librarian to create department policies, procedures, training, and customer service goals.
The overarching purpose of the position is to ensure access to high-quality library resources and services in order to advance student success and support the research mission of the university.
Matching Summary
The Manager, Library Services will supervise daily desk and backroom operations of the Access and User Services department, including managing circulation/access functions and scheduling staff.
Skills & Requirements
Must-have
Supervise daily desk and backroom operations
Manage circulation and access functions
Oversee public service desks
Maintain knowledge of library policies
Manage collection of statistical data
Serve as AUS emergency coordinator
Nice-to-have
Customer service excellence
Effective communication skills
Adaptable to varying work hours
Key Requirements
Bachelor's degree in liberal arts, business, computer/information science or related field
Four (4) years of relevant experience
5-8 years of customer service experience
3-5 years of supervisory, management, or leadership experience