Head Of Client Support-credit & Loan Platform

Broadridge

Base: $160,000-$180,000 usd; bonus/equity: bonus e...
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5-8 years professional work experience
Saas portfolio management products knowledge
Team management in multiple offices
** Broadridge is seeking a Head of Client Support for its Sentry business, focusing on providing post-sale technical support for its cloud-based portfolio and loan management software. The ideal candidate will have strong analytical skills, experience in client service, and familiarity with SaaS products. **

Job Summary

  • The role is responsible for providing post-sale technical support services including installation, troubleshooting, and maintenance for a cloud-based proprietary software.
  • You will manage a team of technical support analysts across multiple offices while collaborating with global staff in a hybrid management approach.
  • The position offers a competitive salary range between $160,000-$180,000 USD with bonus eligibility and comprehensive benefits.

Matching Summary

Match Score: 75

** Broadridge is seeking a Head of Client Support for its Sentry business, focusing on providing post-sale technical support for its cloud-based portfolio and loan management software. The ideal candidate will have strong analytical skills, experience in client service, and familiarity with SaaS products. **

Salary

Base: $160,000-$180,000 USD; Bonus/Equity: Bonus Eligible; Benefits: Comprehensive offerings available at broadridgebenefits.com

Skills & Requirements

Must-have

  • 5-8 years professional work experience
  • SaaS portfolio management products knowledge
  • Team management in multiple offices
  • Technical trade support for loan management
  • Jira sprint management prioritization

Nice-to-have

  • Strong analytical and problem-solving skills
  • Passion for client service and technology
  • Experience with Salesforce and ITSM tools
  • Ability to navigate senior management levels
  • Focus on AI initiatives and data strategies

Key Requirements

  • Degree in finance, accounting, analytics, or technology
  • 5-8 years of professional work experience
  • Proficiency in Microsoft Office Suite
  • Experience with Salesforce, Jira, ITSM, and Confluence

Work Rights

Not specified

Tailored Resume

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