Staff, Technical Program Manager

Walmart

Bangalore, India
Agentic ai design and deployment
Llm apis for prompt engineering
Retrieval-augmented generation (rag)
Drive post-incident analysis by facilitating technical sessions with cross-functional teams including Engineering, Command Control Center (CCC), and Site Reliability Engineering (SRE)

Job Summary

  • Drive post-incident analysis by facilitating technical sessions with cross-functional teams including Engineering, Command Control Center (CCC), and Site Reliability Engineering (SRE).
  • Identify opportunities to automate and optimize problem management workflows using Agentic AI.
  • We are people-led and tech-empowered, training our team in the skillsets of the future and bringing in experts to help us grow.

Matching Summary

Drive post-incident analysis by facilitating technical sessions with cross-functional teams including Engineering, Command Control Center (CCC), and Site Reliability Engineering (SRE).

Skills & Requirements

Must-have

  • Agentic AI design and deployment
  • LLM APIs for prompt engineering
  • Retrieval-Augmented Generation (RAG)
  • Problem Management process execution
  • Technical program management
  • Python backend services and data pipelines

Nice-to-have

  • Operational excellence
  • Systems thinking
  • Cross-functional team facilitation
  • Mentoring junior engineers

Key Requirements

  • 10+ years IT operations/TPM/SRE experience
  • 5+ years Change/Incident/Problem Management
  • Bachelor's or Master's degree in CS/Engineering
  • Proficiency in Python
  • Hands-on LLM API experience
  • Familiarity with Model Context Protocol (MCP)
  • Strong understanding of ITIL

Work Rights

Not specified

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