Digital Customer Success Program Manager

Workday

Atlanta, Georgia, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Hybrid (50% in-office and 50% remote)
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
Workday is seeking a Digital Customer Success Program Manager to help scale their customer success programs globally. The ideal candidate will have experience in program management and customer success operations, with a strong emphasis on cross-functional coordination and digital engagement

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning initiatives across digital customer success areas.
  • You will serve as a capability owner ensuring digital touchpoints support retention objectives while facilitating the Digital CS Council to prioritize backlogs.
  • Workday offers a flexible work approach requiring at least half of each quarter in-office or with customers, alongside competitive compensation and benefits.

Matching Summary

Match Score: 85

Workday is seeking a Digital Customer Success Program Manager to help scale their customer success programs globally. The ideal candidate will have experience in program management and customer success operations, with a strong emphasis on cross-functional coordination and digital engagement.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer Success operations expertise
  • Cross-functional coordination skills
  • Digital customer engagement strategy
  • Roadmap and delivery planning

Nice-to-have

  • Gainsight and Planhat platform knowledge
  • AI-powered productivity improvements
  • Design thinking and data analysis
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification

Key Requirements

  • 5+ years experience in program management
  • Experience translating business needs into roadmaps
  • Project Management Certification preferred (PMP, Agile, SAFe)

Work Rights

Not specified

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