Senior Client Operations Manager

Circular Economy Systems

Sydney, Australia
Remote
8-12+ years senior operations experience
Enterprise-level client relationship management
Contact centre and it support background
This role provides senior leadership across Client Operations during a strategically important period of growth and platform evolution

Job Summary

  • This role provides senior leadership across Client Operations during a strategically important period of growth and platform evolution.
  • The position is accountable for the stability, maturity, and future readiness of client-facing and internal support services including Contact Centre and Technical Support.
  • CES offers an inclusive culture with hybrid and flexible working arrangements alongside career development opportunities.

Matching Summary

This role provides senior leadership across Client Operations during a strategically important period of growth and platform evolution.

Skills & Requirements

Must-have

  • 8-12+ years senior operations experience
  • Enterprise-level client relationship management
  • Contact Centre and IT Support background
  • SLA-driven high-availability service models
  • Executive-level stakeholder communication
  • Operational governance and incident management

Nice-to-have

  • Process improvement and service optimisation
  • Ability to lead teams through complexity
  • Passion for circular economy mission
  • Experience in hybrid flexible working cultures

Key Requirements

  • 8-12+ years experience in senior operations
  • Proven background managing enterprise clients
  • Experience in SLA-driven service models

Work Rights

Not specified

Tailored Resume

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