Service Delivery And Support Lead - Vice President

PJT Partners Inc

Not specified
7+ years in it support operations
Strong practical knowledge of itil practices
Hands-on servicenow experience
PJT Partners Inc. is seeking a Vice President for Service Delivery and Support Lead, responsible for overseeing IT support operations across international offices. The role involves managing technical issues, service delivery quality, and IT governance, requiring an experienced IT Service Manager with strong leadership skills

Job Summary

  • PJT Partners is a global advisory-focused investment bank that values having the best people to build an enduring franchise.
  • The role involves leading day-to-day IT support operations across international offices and managing a team to ensure service quality.
  • Candidates should have a strong background in IT service management and experience in a fast-paced environment.

Matching Summary

Match Score: 85

PJT Partners Inc. is seeking a Vice President for Service Delivery and Support Lead, responsible for overseeing IT support operations across international offices. The role involves managing technical issues, service delivery quality, and IT governance, requiring an experienced IT Service Manager with strong leadership skills.

Skills & Requirements

Must-have

  • 7+ years in IT support operations
  • Strong practical knowledge of ITIL practices
  • Hands-on ServiceNow experience
  • Proven track record managing high-priority incidents

Nice-to-have

  • Experience building operational dashboards
  • Familiarity with regulated technology environments
  • Confident communicator with senior leadership

Key Requirements

  • ITIL v4 certification preferred
  • Bachelor's degree in computer science or equivalent experience
  • Financial or professional services background preferred

Work Rights

Not specified

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