The role involves coordinating and executing operational support for all customer order-related processes, serving as the first point of contact for transaction investigations
Job Summary
The role involves coordinating and executing operational support for all customer order-related processes, serving as the first point of contact for transaction investigations.
Key responsibilities include creating and expediting sales orders, coordinating the Master Demand Plan, and participating in Sales/Operations meetings to reconcile inventory forecasts with manufacturing capacity.
The position requires maintaining and updating price lists in Oracle, coordinating with Finance to resolve billing and collection issues, and supporting customer requests for quotes and product pricing.
Matching Summary
The role involves coordinating and executing operational support for all customer order-related processes, serving as the first point of contact for transaction investigations.
Skills & Requirements
Must-have
customer order execution
transaction investigation
inventory administration
demand plan coordination
price list maintenance
billing and collection resolution
material return coordination
Nice-to-have
respectful interaction
open and honest communication
integrity in actions
proactive problem-solving
detail-oriented approach
Key Requirements
Bachelor's degree in Business, Commerce, Administration, Industrial Engineering, or related field
2-5 years of experience in customer service and/or manufacturing
Experience in data analysis, sales, and forecasting
Advanced English proficiency
Ability to read and interpret contracts and specification sheets