Call Center Operator Ii

621

Boston, Massachusetts, United States
Base: $18.58 - $26.58phly; bonus/equity: not speci...
Fully remote
Customer service and call center experience required
Proficient using computrition system
Knowledge of specialized diets and menus
The role involves acting as a liaison between the food service department and patients to explain meal selection processes and assist with menu choices according to prescribed diet orders

Job Summary

  • The role involves acting as a liaison between the food service department and patients to explain meal selection processes and assist with menu choices according to prescribed diet orders.
  • Employees must communicate efficiently on the telephone during high call volumes to enter complete orders into the Computrition system within an average time of 1.5 to 2 minutes.
  • The position requires adherence to strict sanitation and safety procedures including the HACCP program while managing patient nourishment and resolving dietary issues with clinical staff.

Matching Summary

The role involves acting as a liaison between the food service department and patients to explain meal selection processes and assist with menu choices according to prescribed diet orders.

Salary

Base: $18.58 - $26.58/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits career advancement opportunities differentials premiums and bonuses

Skills & Requirements

Must-have

  • Customer service and call center experience required
  • Proficient using Computrition system
  • Knowledge of specialized diets and menus
  • Ability to read write speak English
  • High school education or equivalent

Nice-to-have

  • Registered Diet Technician credentials a plus
  • Bilingual capabilities in another language
  • Healthcare setting experience strongly preferred
  • Experience with Windows Outlook Word Excel
  • Ability to handle difficult emotional situations

Key Requirements

  • Completion of high school education
  • Customer service or call center experience
  • Basic computer skills and mathematics knowledge
  • Knowledge of federal state and local health codes
  • Strong attention to detail and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter