Analyst, Genesys Cloud Support

Cardinal Health

Not specified; not specified; not specified
Not specified (assumed hybrid or onsite based on typical roles in tech support).
Genesys cloud environment support
Servicenow helpdesk documentation
Windows desktop troubleshooting
Cardinal Health is seeking an Analyst for their Genesys Cloud Support team, responsible for providing end-user support and resolving issues related to the Genesys Cloud platform. Candidates should possess strong communication skills and a background in troubleshooting, ideally with experience in CcaaS environments

Job Summary

  • The role is responsible for providing end-user support for the Genesys Cloud environment and resolving customer issues.
  • Candidates must document all support requests in ServiceNow helpdesk software and implement moves, adds, and changes within the platform.
  • Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background.

Matching Summary

Match Score: 75

Cardinal Health is seeking an Analyst for their Genesys Cloud Support team, responsible for providing end-user support and resolving issues related to the Genesys Cloud platform. Candidates should possess strong communication skills and a background in troubleshooting, ideally with experience in CcaaS environments.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Genesys Cloud environment support
  • ServiceNow helpdesk documentation
  • Windows desktop troubleshooting

Nice-to-have

  • Strong English communication skills
  • Proactive monitoring implementation
  • Omni-channel technology knowledge

Key Requirements

  • 0-2 years CcaaS or CaaS platform experience
  • Bachelor's Degree in related field or equivalent work experience
  • Genesys Cloud certifications (desired)

Work Rights

Not specified

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