Customer Strategy Analyst

SANTANDER CONSUMER BANK S.p.A

Madrid, Spain
On-site
Customer analytics framework development
Kpi monitoring and performance tracking
Deep-dive analysis and insights generation
Santander Consumer Bank is seeking a Customer Strategy Analyst in Madrid to support the development of customer performance analytics and drive strategic decision-making. The role requires expertise in data analysis and KPI monitoring, particularly in the insurance sector, to enhance customer strategy and performance tracking

Job Summary

  • Develop and maintain a robust analytical environment to monitor customer performance across geographies, ensuring consistency between global and local views.
  • Track and analyze the evolution of key customer KPIs, including Customer Lifetime Value, Net Promoter Score (NPS), and Customer churn.
  • Santander offers a competitive reward package, hybrid working models, and extensive learning opportunities through the Santander Open Academy.

Matching Summary

Match Score: 85

Santander Consumer Bank is seeking a Customer Strategy Analyst in Madrid to support the development of customer performance analytics and drive strategic decision-making. The role requires expertise in data analysis and KPI monitoring, particularly in the insurance sector, to enhance customer strategy and performance tracking.

Skills & Requirements

Must-have

  • Customer analytics framework development
  • KPI monitoring and performance tracking
  • Deep-dive analysis and insights generation
  • Business impact assessment
  • Stakeholder management and collaboration
  • Proficiency in SQL and Excel
  • Experience with data visualization tools

Nice-to-have

  • Familiarity with data models
  • Portuguese language proficiency
  • Experience with large, complex datasets

Key Requirements

  • 3 years of professional experience in the insurance industry
  • Proven experience in data analysis and performance management
  • Bachelor’s degree in Business Administration, Economics, Finance, Engineering, Mathematics, Statistics, or related field
  • Very high proficiency in English and Spanish

Work Rights

Not specified

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