Sr It Service Desk Specialist

Gong

San Francisco, United States
Base: $108,000 - $132,000 usd; bonus/equity: may i...
On-site
3+ years it support experience
Windows and macos troubleshooting
Remote workforce support capability
Gong harnesses the power of AI to transform how revenue teams win by unifying data insights and workflows into a single trusted system

Job Summary

  • Gong harnesses the power of AI to transform how revenue teams win by unifying data insights and workflows into a single trusted system.
  • The Specialist is responsible for providing end-user support for hardware software and SaaS products from initial response through resolution.
  • Employees receive comprehensive benefits including medical dental vision plans mental health coverage and a flexible wellness stipend.

Matching Summary

Gong harnesses the power of AI to transform how revenue teams win by unifying data insights and workflows into a single trusted system.

Salary

Base: $108,000 - $132,000 USD; Bonus/Equity: May include incentive compensation bonus and equity; Benefits: Medical dental vision 401(k) and learning stipend included

Skills & Requirements

Must-have

  • 3+ years IT support experience
  • Windows and macOS troubleshooting
  • Remote workforce support capability
  • Okta Zoom Slack Google Workspace administration
  • Network troubleshooting techniques

Nice-to-have

  • Excellent communication skills
  • Ability to prioritize multiple incidents
  • User satisfaction focus
  • Documentation and knowledge base creation

Key Requirements

  • 3+ years of experience in IT support
  • Proven ability to support remote workforce
  • Experience with Okta Zoom Slack and Google Workspace

Work Rights

Not specified

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