Family Experience Concierge | Full-time 12pm -8:30pm | Arthur M. Blank Hospital

Children's Healthcare of Atlanta

Atlanta, GA, US
**
Two years of customer service experience
Valid georgia driver's license
Ability to work evening shifts
** Children's Healthcare of Atlanta is seeking a Family Experience Concierge to enhance patient and family interactions within its hospital setting. This full-time position focuses on delivering exceptional customer service, advocating for patients' needs, and connecting families with available support services. **

Job Summary

  • The role creates a patient experience that communicates care, respect, and attention to the personal needs of patients, families, and visitors.
  • Employees serve as advocates for patients and families, connecting them to support services and resolving non-clinical concerns during their stay.
  • The position requires working effectively in pressured situations while maintaining a positive attitude and adapting quickly to change.

Matching Summary

Match Score: 75

** Children's Healthcare of Atlanta is seeking a Family Experience Concierge to enhance patient and family interactions within its hospital setting. This full-time position focuses on delivering exceptional customer service, advocating for patients' needs, and connecting families with available support services. **

Skills & Requirements

Must-have

  • Two years of customer service experience
  • Valid Georgia driver's license
  • Ability to work evening shifts
  • High school diploma required
  • Proficient in Microsoft Office

Nice-to-have

  • Bachelor's degree preferred
  • Healthcare office experience
  • Medical terminology knowledge
  • Experience handling multiple phone lines
  • Ability to diffuse escalating situations

Key Requirements

  • Two years of business office customer service experience
  • Valid Georgia driver's license
  • High school diploma
  • Availability for evening shift (12pm-8:30pm)

Work Rights

Not specified

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