Patient Portal Service Desk Agent

Healthtech Inc

Fully remote
Excellent customer service skills
Proficient in english communication
Strong typing and problem-solving skills
The role involves answering calls, chats, and emails from end users to resolve basic IT issues within a healthcare portal environment

Job Summary

  • The role involves answering calls, chats, and emails from end users to resolve basic IT issues within a healthcare portal environment.
  • Employees must document investigations and resolutions accurately while adhering to strict HIPAA policies and client notification expectations.
  • Candidates are expected to embody Nordic's maxims and demonstrate the ability to work independently as well as within a team environment.

Matching Summary

The role involves answering calls, chats, and emails from end users to resolve basic IT issues within a healthcare portal environment.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Proficient in English communication
  • Strong typing and problem-solving skills
  • Ability to work nights and weekends
  • HIPAA policy adherence

Nice-to-have

  • Spanish language proficiency
  • Experience with remote diagnostic tools
  • Team collaboration mindset
  • Adaptability to corporate initiatives

Key Requirements

  • Must be able to work nights and weekends
  • Proficiency in English required
  • Strong attention to detail and organization

Work Rights

Not specified

Tailored Resume

Cover Letter