Lead Customer Service Representative

Destination Pet

Base: $15.00ph doe; bonus/equity: tips included; b...
1+ year customer service experience
High school diploma or equivalent
Ability to lift 40 lbs regularly
The role involves leading a team of customer service representatives while managing front desk operations at a luxury pet resort

Job Summary

  • The role involves leading a team of customer service representatives while managing front desk operations at a luxury pet resort.
  • Employees must be physically capable of lifting 40 lbs, standing for long periods, and handling various pet-related tasks including cleaning and escorting animals.
  • The position offers competitive pay starting at $15.00/hour plus tips, along with comprehensive benefits including medical, dental, vision, and 401K matching.

Matching Summary

The role involves leading a team of customer service representatives while managing front desk operations at a luxury pet resort.

Salary

Base: $15.00/hour DOE; Bonus/Equity: Tips included; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, PTO, Discounted Pet Insurance

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • High school diploma or equivalent
  • Ability to lift 40 lbs regularly
  • Evening weekend and holiday availability
  • Experience training new team members

Nice-to-have

  • Pet industry background preferred
  • Retail or hospitality experience
  • Strong empathy for pet families
  • Confidence under pressure situations
  • Leadership by example mindset

Key Requirements

  • High school diploma required
  • Minimum 1 year in customer service role
  • Must be available evenings weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter