$63,496 - $70,000; $63,496.00 - $79,369.00; not sp...
Coordinate and deliver training
Monitor and score customer interactions
Apply adult learning principles
Supports Customer Operations by coordinating and delivering training for the Customer Solutions Centers (CSCs)
Job Summary
Supports Customer Operations by coordinating and delivering training for the Customer Solutions Centers (CSCs).
Partners with CSC Leadership to align learning with operational needs and contribute to service quality by monitoring and scoring customer interactions using standard evaluation methods.
AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Matching Summary
Supports Customer Operations by coordinating and delivering training for the Customer Solutions Centers (CSCs).
Salary
$63,496 - $70,000; $63,496.00 - $79,369.00; Not specified
Skills & Requirements
Must-have
Coordinate and deliver training
Monitor and score customer interactions
Apply adult learning principles
Use standard evaluation methods
Publish sessions in LMS
Execute change-ready training tasks
Nice-to-have
Basic awareness of AI features
Build working relationships
Contribute to service quality
Key Requirements
Bachelor of Arts or Science Degree required
Associate Degree and 2+ years Customer Service experience
2 years Customer Operations or Customer Service experience