Agentic Customer Success Director

SALESFORCE

Base: $171,200 - $273,000 annually; bonus/equity: ...
**
8+ years of work experience
5+ years in customer success
Experience in adoption and change management
** Salesforce is seeking an Agentic Customer Success Director to drive customer success through AI solutions and organizational change management. The ideal candidate will have extensive experience in customer success, governance leadership, and a strong understanding of AI, particularly in supply chain or financial services. **

Job Summary

  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
  • As the Agentic Customer Success Director, you will ensure deep, operationalized adoption of AI solutions.
  • You will act as a bridge between the customer’s operational reality and Salesforce Product and Engineering teams.

Matching Summary

Match Score: 75

** Salesforce is seeking an Agentic Customer Success Director to drive customer success through AI solutions and organizational change management. The ideal candidate will have extensive experience in customer success, governance leadership, and a strong understanding of AI, particularly in supply chain or financial services. **

Salary

Base: $171,200 - $273,000 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 8+ years of work experience
  • 5+ years in Customer Success
  • Experience in adoption and change management

Nice-to-have

  • Strong ability to interpret platform telemetry
  • Exceptional ability to present complex AI outcomes
  • Deep understanding of AI/LLM logic

Key Requirements

  • Governance leadership experience
  • Track record of managing consumption-based accounts
  • Experience in Supply Chain/Manufacturing or Financial Services

Work Rights

Not specified

Tailored Resume

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