Maintenance Supervisor

KONE GmbH

Hanoi, Vietnam
Operational service delivery
Customer relationship management
Team leadership and motivation
The purpose of the Maintenance Supervisor role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality

Job Summary

  • The purpose of the Maintenance Supervisor role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality.
  • Develops technician competence and motivation through regular coaching and monthly face-to-face (FTF) discussions, and is responsible for defining, adjusting, and following up on individual performance objectives and annual action plans.
  • At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual and employee engagement is a key focus area.

Matching Summary

The purpose of the Maintenance Supervisor role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality.

Skills & Requirements

Must-have

  • Operational service delivery
  • Customer relationship management
  • Team leadership and motivation
  • Safety and quality standards
  • Repair sales funnel management
  • Maintenance operations control

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement focus
  • Sustainability integral part
  • Ethical business practices
  • Trust and respect co-workers

Key Requirements

  • Bachelor’s degree in a related discipline
  • 6–10 years of direct experience as a Service Engineer, Field Engineer, or Maintenance Engineer
  • 2–4 years of experience as a team leader in the service industry
  • Able to manage day-to-day maintenance while forecasting future demands
  • Strong interpersonal and communication skills
  • Proven ability to work under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter