Lead Analyst, Operations

AIA

**
First point of contact for business users
Incident and service request management
Power platform expertise required
** AIA is seeking a Lead Analyst for its Operations team, focusing on providing first-line support to business users and resolving incidents and service requests efficiently. The ideal candidate will have a strong understanding of the Power Platform, excellent communication skills, and a results-driven mindset. **

Job Summary

  • This role serves as the primary support contact for AIA's Business Users to resolve incidents and service requests efficiently.
  • The position requires specialized expertise in Power Platform to support system implementation and troubleshoot related technical issues.
  • Candidates must demonstrate strong interpersonal skills to build robust relationships across key stakeholders while adhering to strict SLAs.

Matching Summary

Match Score: 75

** AIA is seeking a Lead Analyst for its Operations team, focusing on providing first-line support to business users and resolving incidents and service requests efficiently. The ideal candidate will have a strong understanding of the Power Platform, excellent communication skills, and a results-driven mindset. **

Skills & Requirements

Must-have

  • First point of contact for business users
  • Incident and Service Request management
  • Power Platform expertise required
  • Fluent in spoken and written English

Nice-to-have

  • Experience with ITSM ticketing tools
  • Power Platform certifications preferred
  • JavaScript, React, and JSON programming skills
  • Proactive and result-oriented mindset

Key Requirements

  • Bachelor's degree in IT or related field
  • Strong understanding of Power Platform functions
  • Ability to troubleshoot Power Platform issues

Work Rights

Not specified

Tailored Resume

Cover Letter