It User Support I

Intact Financial Corporation

Multiple Locations, Canada
Base: 50,900 - 62,200; bonus/equity: 5% annual bon...
Hybrid
Respond to user inquiries
Record all queries
Manage user identity
Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards

Job Summary

  • Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards.
  • The role involves responding to users regarding computer systems issues, intervening in critical situations, and ensuring the management and integrity of user identity.
  • Benefits include flexible work arrangements, hybrid work model, possibility to purchase extra days off, multiple wellness benefits, share plan, and a defined benefit pension plan.

Matching Summary

Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards.

Salary

Base: 50,900 - 62,200; Bonus/Equity: 5% annual bonus target, up to double target; ESPP with 50% match; Benefits: Not specified

Skills & Requirements

Must-have

  • Respond to user inquiries
  • Record all queries
  • Manage user identity
  • Develop user documentation
  • Windows, MS Office, Lotus Notes, LAN/WAN knowledge

Nice-to-have

  • Customer oriented
  • Team spirit
  • Action oriented
  • Analysis and synthesis

Key Requirements

  • 1 year of Help Desk experience
  • Experience with ticket management software
  • Eligible to work in Canada

Work Rights

Eligible to work in Canada

Tailored Resume

Cover Letter