Bondora is seeking a Head of Product, Servicing to lead efforts in enhancing customer operations and experiences across their financial technology platform. The ideal candidate should have extensive leadership experience, a strong understanding of operational challenges in consumer businesses, and a passion for technology and automation
Job Summary
The role involves building a product strategy around customer support, debt collections, and KYC/AML to ensure operations are loved by customers and fully automated.
Candidates will lead a cross-functional team of engineers, data scientists, and operational specialists while coaching business-focused product managers.
Bondora offers a competitive salary, share options, five weeks of vacation, and a €1,200 hobby grant as part of their benefits package.
Matching Summary
Match Score: 85
Bondora is seeking a Head of Product, Servicing to lead efforts in enhancing customer operations and experiences across their financial technology platform. The ideal candidate should have extensive leadership experience, a strong understanding of operational challenges in consumer businesses, and a passion for technology and automation.
Salary
Competitive salary; Share options included; Benefits: daily lunches, monthly massage, five weeks vacation, private healthcare, €1,200 hobby grant
Skills & Requirements
Must-have
5+ years leadership experience
Consumer business operations background
Deep understanding of unit economics and P&L
Technology automation expertise
Cross-functional team management
Nice-to-have
Experience with consumer credit products
Knowledge of LLMs and machine learning
Background in AML or Fraud prevention
Strong grasp of psychology and incentives
Experience with government integrations
Key Requirements
5+ years in leadership roles
Operational problems experience in consumer business