Remote Member Advocate - June 2026

Blue Cross Blue Shield of Massachusetts

Hingham, MA, US
Base: $20.51ph ($40,000pyear) during training; bon...
Hybrid
High school diploma or equivalent required
1+ years customer service experience
Strong familiarity with microsoft office applications
The role involves guiding members to answers and explaining their medical and dental packages within a structured service center environment

Job Summary

  • The role involves guiding members to answers and explaining their medical and dental packages within a structured service center environment.
  • Employees will receive comprehensive benefits including best-in-class health, wellness, tuition reimbursement, and a 401(k) retirement plan.
  • The position offers a phased training program designed to teach the health insurance industry and develop skills for a successful career.

Matching Summary

The role involves guiding members to answers and explaining their medical and dental packages within a structured service center environment.

Salary

Base: $20.51/hour ($40,000/year) during training; Bonus/Equity: Eligible for salary increase after training and performance-based raises; Benefits: Health, wellness, tuition reimbursement, 401(k), paid holidays, vacation, and personal time

Skills & Requirements

Must-have

  • High school diploma or equivalent required
  • 1+ years customer service experience
  • Strong familiarity with Microsoft Office applications

Nice-to-have

  • Experience in fast-paced unscripted environments
  • Bilingual capability highly desired
  • Ability to translate complicated concepts simply

Key Requirements

  • High school diploma or equivalent
  • Minimum 1 year of customer service experience
  • Local to Eastern Standard time zone

Work Rights

Not specified

Tailored Resume

Cover Letter