Base: $22.94 - $38.79 ph; bonus/equity: not specif...
Hybrid
Incident and knowledge data analysis
Develop solutions for common issues
Answer customer phone calls
Engages Subject Matter Experts (SMEs) from other IT groups on complex issues
Job Summary
Engages Subject Matter Experts (SMEs) from other IT groups on complex issues.
Uses Incident and Knowledge data to identify repetitive issues and work with appropriate personnel to create knowledge articles and solutions to reduce frequent occurrences.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.
Matching Summary
Engages Subject Matter Experts (SMEs) from other IT groups on complex issues.
Salary
Base: $22.94 - $38.79 per hour; Bonus/Equity: Not specified; Benefits: comprehensive benefits package
Skills & Requirements
Must-have
Incident and Knowledge data analysis
Develop solutions for common issues
Answer customer phone calls
Standard technology support procedures
Nice-to-have
Workplace flexibility
Diversity and inclusion
Competitive benefits package
Key Requirements
High School diploma or GED
1 – 2 years of related experience
Bachelor's Degree Information Technology preferred