Specjalistka/specjalista Ds. Wsparcia Klienta Indywidualnego

PKO Bank Polski SA

Miejsce Pracy, Poland
On-site
Customer service and sales support
Product implementation and initiatives
Client application processing
PKO Bank Polski SA is seeking a Customer Support Specialist to provide assistance in resolving client issues and supporting sales activities within the bank's branches. Candidates should have a higher education degree, experience in retail banking, and proficiency in financial products for individual clients

Job Summary

  • You will provide substantive assistance in resolving current issues related to customer service and product sales in branches.
  • You will cooperate with retail network, ROD employees and relevant business units of the Bank in the scope of implemented tasks.
  • You will initiate and implement actions aimed at maximizing business results and ensuring high quality of customer service.

Matching Summary

Match Score: 85

PKO Bank Polski SA is seeking a Customer Support Specialist to provide assistance in resolving client issues and supporting sales activities within the bank's branches. Candidates should have a higher education degree, experience in retail banking, and proficiency in financial products for individual clients.

Skills & Requirements

Must-have

  • Customer service and sales support
  • Product implementation and initiatives
  • Client application processing
  • Business analysis and problem solving
  • MS Office proficiency (Excel, PowerPoint)

Nice-to-have

  • Workshop and public speaking skills
  • Business environment analysis
  • Marketing experience

Key Requirements

  • Higher education (economics, finance, banking preferred)
  • Experience in banking (primary client or personal banking)
  • Knowledge of retail banking products and procedures
  • Active driving license cat. B

Work Rights

Not specified

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