Regional Service Development Manager

Nissaninterns

Irvine, CA, USA
Base: $97,745.00 - $172,830.00; bonus/equity: not ...
Monitor aftersales programs
Guide fixed operations managers
Ensure customer-focused processes
Monitors and guides aftersales programs and initiatives while supporting Fixed Operations Managers (FOMs) in meeting and exceeding parts and accessories sales objectives across dealerships within an assigned region

Job Summary

  • Monitors and guides aftersales programs and initiatives while supporting Fixed Operations Managers (FOMs) in meeting and exceeding parts and accessories sales objectives across dealerships within an assigned region.
  • Ensures the Aftersales Field Team understands national and regional initiatives, promotes program goals and objectives within dealerships, and adapts programs to regional requirements.
  • Develops and manages assigned regional analysts and/or contract staff, conducts interviews and performance assessments, and builds skills and competencies through targeted assignments and training.

Matching Summary

Monitors and guides aftersales programs and initiatives while supporting Fixed Operations Managers (FOMs) in meeting and exceeding parts and accessories sales objectives across dealerships within an assigned region.

Salary

Base: $97,745.00 - $172,830.00; Bonus/Equity: Not specified; Benefits: Comprehensive Benefits Package

Skills & Requirements

Must-have

  • Monitor aftersales programs
  • Guide Fixed Operations Managers
  • Ensure customer-focused processes
  • Track sales performance
  • Develop action plans
  • Support aftersales business growth
  • Analyze dealership aftersales potential
  • Support Regional Aftersales Manager
  • Focus on technician capacity
  • Focus on parts and labor revenue
  • Focus on customer retention
  • Ensure team understands initiatives
  • Adapt programs to regional requirements
  • Analyze program performance
  • Assist with service operations technology
  • Analyze inventory management practices
  • Develop sales objectives
  • Track base parts and accessory sales
  • Analyze and report sales data
  • Evaluate sales programs
  • Monitor customer experience
  • Review dealership pricing
  • Advise on improvement plans
  • Monitor service advisor sales
  • Coordinate with Customer Experience team
  • Review case volume trends
  • Incorporate solutions into training

Nice-to-have

  • Drive innovation
  • Build skills and competencies
  • Provide coaching
  • Communicate feedback effectively
  • Influence through dealership knowledge
  • Attentive to diverse opinions

Key Requirements

  • Minimum of 6 years progressive Marketing and Sales experience
  • At least one successful rotation in a field support role
  • At least one rotation within the Aftersales function
  • Experience as a FOM is required
  • Bachelor's degree

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter