Job Summary

• This role leads a team of desktop support specialists in delivering second-level technical assistance within a customer-focused environment.
• The position requires managing daily support operations including ticket management, incident resolution, and ensuring strict adherence to service level agreements.
• Candidates must be willing to work in a hybrid model at a Raymond James office location for a minimum of 2-3 days per week.

Matching Summary

Skills & Requirements

Key Requirements

• Bachelor's degree or High School diploma
• 6-10 years general experience
• 3-6 years manager experience
• No visa sponsorship eligibility

Work Rights