Field Services Technician Ii

Astreya GmbH

Base: $19.22 - $30.35 usd hourly; bonus/equity: no...
Fully remote
Hardware installation and upgrades
Microsoft windows 11 mac os x linux
Av equipment troubleshooting
Astreya GmbH is seeking a Field Services Technician II for a fully remote position, responsible for providing end-to-end user support, managing hardware deployments, and ensuring a high-quality user experience. The ideal candidate should have 1-2 years of IT services experience, strong communication skills, and a proactive approach to customer service

Job Summary

  • The role serves as the backbone of front-line user support by ensuring conference rooms are well-maintained and behind-the-scenes setups are flawlessly executed.
  • Technicians must diagnose hardware issues, support AV equipment, and manage service delivery across client sites while monitoring key performance indicators like SLAs.
  • The company offers comprehensive benefits including medical, dental, vision, 401k, tuition reimbursement, and paid time off to all regular full-time employees.

Matching Summary

Match Score: 85

Astreya GmbH is seeking a Field Services Technician II for a fully remote position, responsible for providing end-to-end user support, managing hardware deployments, and ensuring a high-quality user experience. The ideal candidate should have 1-2 years of IT services experience, strong communication skills, and a proactive approach to customer service.

Salary

Base: $19.22 - $30.35 USD hourly; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401k, Tuition Reimbursement

Skills & Requirements

Must-have

  • Hardware installation and upgrades
  • Microsoft Windows 11 Mac OS X Linux
  • AV equipment troubleshooting
  • Ticketing system ITSM usage
  • Lifting 50lbs regularly

Nice-to-have

  • Strong active listening skills
  • Detail-oriented documentation
  • Cross-team collaboration culture
  • Self-motivated execution
  • Customer-facing communication

Key Requirements

  • High school diploma or GED
  • 1 to 2 years IT services experience
  • English language proficiency

Work Rights

Not specified

Tailored Resume

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