NTT DATA is seeking a Network Security Engineer L2 to maintain client IT infrastructure and systems, ensuring smooth operations and high client satisfaction. The role involves incident management, collaboration with teams, and contributing to change management processes while working in a diverse and inclusive environment
Job Summary
This role involves maintaining client IT infrastructure by proactively monitoring, investigating, and resolving technical incidents within agreed SLAs.
The engineer will collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.
NTT DATA is a global technology leader serving 75% of the Fortune Global 100, committed to accelerating client success through responsible innovation.
Matching Summary
Match Score: 85
NTT DATA is seeking a Network Security Engineer L2 to maintain client IT infrastructure and systems, ensuring smooth operations and high client satisfaction. The role involves incident management, collaboration with teams, and contributing to change management processes while working in a diverse and inclusive environment.
Skills & Requirements
Must-have
Moderate-level experience in managed services
Knowledge of ticketing tools like ServiceNow
Familiarity with ITIL processes
Bachelor's degree in IT or Computing
Nice-to-have
Ability to work longer hours when necessary
Proven ability to communicate across cultures
Positive outlook under pressure
Experience working with vendors and third parties
Key Requirements
Bachelor's degree in IT/Computing or equivalent work experience
Moderate-level experience in cross-technology infrastructure