Citi is seeking a Customer Service Officer to join its Commercial Cards Team in Warsaw, Poland, offering a hybrid work model. The role involves managing client inquiries and optimizing card programs while ensuring high client satisfaction
Job Summary
The role involves managing and optimizing Commercial Cards programs for over 600 corporate clients across 45 markets.
Employees will engage in daily client communication via email and calls while resolving root cause issues with internal contacts.
The position offers a competitive salary range of 85,870.00 zł to 135,730.00 zł along with extensive benefits including pension and medical care.
Matching Summary
Match Score: 85
Citi is seeking a Customer Service Officer to join its Commercial Cards Team in Warsaw, Poland, offering a hybrid work model. The role involves managing client inquiries and optimizing card programs while ensuring high client satisfaction.
Salary
Base: 85,870.00 zł - 135,730.00 zł; Bonus/Equity: Annual discretionary incentive award available; Benefits: Employer paid pension (6%), private medical care, life insurance, parental leave, sport card, cafeteria flex benefit
Skills & Requirements
Must-have
Fluent English communication skills
Minimum 1 year customer service experience
Strong MS Office and system proficiency
Nice-to-have
French and German language abilities
Ability to work under pressure
Experience in account management
Key Requirements
1 year minimum experience in customer service or account management