Patient Relations Officer (Wellness)

RAFFLES MEDICAL GROUP LTD

Singapore, Singapore
5.5 days onsite
Minimum o level or diploma qualification
1-2 years healthcare or hospitality experience
Front-line customer service skills
Raffles Medical Group is seeking a Patient Relations Officer to enhance patient experiences in their wellness clinic. Ideal candidates should have customer service experience in healthcare or hospitality, with strong communication skills and a commitment to a fast-paced environment

Job Summary

  • The role involves attending to patient enquiries, updating registration information, and processing medical records according to standard procedures.
  • Candidates will liaise with medical teams for appointments, collate lab results, and perform daily billing transactions while ensuring guest satisfaction.
  • The position requires projecting a professional manner with an emphasis on hospitality, including coordinating meal requests for VIP clients.

Matching Summary

Match Score: 85

Raffles Medical Group is seeking a Patient Relations Officer to enhance patient experiences in their wellness clinic. Ideal candidates should have customer service experience in healthcare or hospitality, with strong communication skills and a commitment to a fast-paced environment.

Skills & Requirements

Must-have

  • Minimum O Level or Diploma qualification
  • 1-2 years healthcare or hospitality experience
  • Front-line customer service skills
  • Proficiency in MS Word and Excel
  • Ability to work 5.5 days per week

Nice-to-have

  • Experience with digital tools like SharePoint
  • F&B or hospitality background preferred
  • Meticulous and organized multitasking ability
  • Professional grooming and interpersonal skills

Key Requirements

  • O Level / NITEC / Diploma required
  • 1-2 years working experience in healthcare or F&B
  • Computer literacy with Microsoft Office suite
  • Commitment to 5.5 day work week

Work Rights

Not specified

Tailored Resume

Cover Letter