Assistant Manager/manager, Life Administration (major Transactions/value/ Payment)
FWD Life Insurance Group
Millennium City, Hong Kong
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Manage daily operations
Assess and approve cases
Conduct detailed checks
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FWD Life Insurance Group is seeking an Assistant Manager/Manager for Life Administration, focusing on major transactions, value, and payment management. The ideal candidate will have at least five years of experience in policy administration within the life insurance industry and possess strong leadership and communication skills.
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Job Summary
Manage daily operations of the team responsible for Renewal Payment/Billing and assess/approve cases within authority.
Conduct detailed checks on policy information, system inputs, and documentation to ensure compliance and minimize errors.
Provide training and support to team members to ensure high-quality service delivery and identify areas for workflow enhancement.
Matching Summary
Match Score: 75
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FWD Life Insurance Group is seeking an Assistant Manager/Manager for Life Administration, focusing on major transactions, value, and payment management. The ideal candidate will have at least five years of experience in policy administration within the life insurance industry and possess strong leadership and communication skills.
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Skills & Requirements
Must-have
Manage daily operations
Assess and approve cases
Conduct detailed checks
Handle enquiries from channels
Provide training and support
Nice-to-have
Customer-led and tech-enabled approach
Innovative propositions and simpler experience
Vision of changing how people feel about insurance
Key Requirements
University degree holder
Minimum of 5 years’ experience in policy administration
Familiar with AML/EDD basic requirements is an advantage
Strong leadership, proactive, good communication skills, and multi-tasking
Strong team player with willingness to mentor and coach
Good command of both written and spoken English and Chinese
Good PC skills, including Excel, Word, and PowerPoint
Candidate with more experience will be considered as Manager position