The Visitor Services Team Lead will ensure superior visitor experience and value proportion when visiting the Zoo, Park, and the Leaf
Job Summary
The Visitor Services Team Lead will ensure superior visitor experience and value proportion when visiting the Zoo, Park, and the Leaf.
The Visitor Services Team Lead will promote an engaging and positive work environment, while ensuring the team consistently delivers exceptional customer service and exceed guest expectations.
Additional responsibilities include mentoring and training new employees, workplace maintenance standards, and monitoring supply levels for all Visitor & Retail Service functions.
Matching Summary
The Visitor Services Team Lead will ensure superior visitor experience and value proportion when visiting the Zoo, Park, and the Leaf.
Salary
Starting Hourly Rate: $17,09
Skills & Requirements
Must-have
Exceptional customer service
Visitor experience
POS/computer systems
Sales goals
Emergency procedures
Workplace maintenance standards
Nice-to-have
Positive and engaging work environment
Team player
Friendly demeanor
Problem solving
Mentoring and training
Key Requirements
High school diploma/GED
Minimum 2 years POS/computer systems experience
1-year supervisory experience (asset)
Physically capable of standing, working in weather, lifting up to 40 lbs