Respond to inquiries about products, services, and policies, liaising with other departments to resolve issues and obtain updates
Job Summary
Respond to inquiries about products, services, and policies, liaising with other departments to resolve issues and obtain updates.
Provide sales support, conduct customer escalation investigations, and participate in customer service and process improvement initiatives.
Deliver customer service through multiple channels, including over-the-phone device training, while adhering to adverse event and product complaint reporting procedures.
Matching Summary
Respond to inquiries about products, services, and policies, liaising with other departments to resolve issues and obtain updates.