Technical Program Management Analyst, Avp

Citi

Jacksonville, Florida, United States
Base: $87,280.00 - $130,920.00; bonus/equity: disc...
Application support
Contact center applications
Cloud technologies (aws, azure)
Our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company, designing digital architecture and ensuring platforms provide a first-class customer experience

Job Summary

  • Our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company, designing digital architecture and ensuring platforms provide a first-class customer experience.
  • The Technical Program Management Analyst is a seasoned professional role operating within the Contact Center Operations team within our Operations Technology group in Citi.
  • Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Matching Summary

Our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company, designing digital architecture and ensuring platforms provide a first-class customer experience.

Salary

Base: $87,280.00 - $130,920.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off

Skills & Requirements

Must-have

  • Application Support
  • Contact Center Applications
  • Cloud Technologies (AWS, Azure)
  • Microservices Architectures
  • Java-based Applications
  • Generative AI (GenAI)
  • Machine Learning (ML)
  • Large Language Models (LLMs)

Nice-to-have

  • Problem solver
  • Innovators
  • Authentic selves
  • Results with pride
  • Service oriented attitude
  • Fast-paced environment

Key Requirements

  • 5+ years experience
  • Application Support, Business Analyst, or TPM role
  • Chatbot and IVR technologies domain expertise
  • Prior GenAI in contact center experience
  • Project management and business analysis tools
  • Bachelor’s/University degree
  • Master’s degree preferred
  • PMP, CSM certifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter