Drive enterprise-wide transformational activity, aligning with Group strategic ambitions and ensuring this caters to the needs of the business while driving positive customer outcomes
Job Summary
Drive enterprise-wide transformational activity, aligning with Group strategic ambitions and ensuring this caters to the needs of the business while driving positive customer outcomes.
Leading the definition, design, and delivery of powerful data-driven insight and analysis, you’ll help strengthen our decision-making and accelerate the strategic transformation of operations across the bank.
Your strategic thinking, combined with the ability to simplify complexity and create alignment across diverse teams to accelerate meaningful, sustainable change, will be crucial to this role.
Matching Summary
Drive enterprise-wide transformational activity, aligning with Group strategic ambitions and ensuring this caters to the needs of the business while driving positive customer outcomes.
Skills & Requirements
Must-have
enterprise-wide transformation
data-driven insight and analysis
customer and colleague journeys
measurement strategies and reporting
strategic thinking and simplification
Nice-to-have
Customer Back principles
external transformation benchmarks
strong external networks
Key Requirements
Proven capability in designing and developing change initiatives
Experience using a broad range of data and insights
Strong understanding of key operational processes and emerging technologies
Knowledge of legal, regulatory, and statutory obligations