Academic Technology Support Specialist Ii (3 Positions)

Georgetown University

Washington, DC, USA
Base: $47,586.00 - $87,558.13; bonus/equity: not s...
On campus
Advanced microsoft windows and macos expertise
Complex classroom av system troubleshooting
Enterprise endpoint management tools experience
Georgetown University is seeking an Academic Technology Support Specialist II to provide advanced technical support for classroom and desktop computing environments. The role involves troubleshooting complex issues, leading technology projects, and mentoring junior staff within the university's Information Services department

Job Summary

  • This position serves as a senior technical resource providing advanced support for the university's classroom and desktop computing environments.
  • The role involves leading departmental computer refreshes and system upgrades while mentoring junior technical specialists.
  • Georgetown University offers a comprehensive benefit package including medical, dental, vision, retirement savings, and tuition assistance.

Matching Summary

Match Score: 85

Georgetown University is seeking an Academic Technology Support Specialist II to provide advanced technical support for classroom and desktop computing environments. The role involves troubleshooting complex issues, leading technology projects, and mentoring junior staff within the university's Information Services department.

Salary

Base: $47,586.00 - $87,558.13; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, disability, life insurance, retirement savings, tuition assistance

Skills & Requirements

Must-have

  • Advanced Microsoft Windows and macOS expertise
  • Complex classroom AV system troubleshooting
  • Enterprise endpoint management tools experience
  • Root cause analysis on systemic issues
  • Leading small to medium technology projects

Nice-to-have

  • Mentorship of junior staff and student workers
  • Commitment to Jesuit values and principles
  • Fostering inclusive environment and diversity
  • Strong technical writing and documentation skills

Key Requirements

  • Bachelor's degree in IT or related field
  • 4-5 years progressive desktop support experience
  • Proven experience as primary escalation point
  • Direct experience with Crestron/Extron AV systems

Work Rights

Not specified

Tailored Resume

Cover Letter