Principal Product Support Engineer, Level 4 (clearance Required - Secret), Oklahoma, Dallas Or Houston, Tx

HPE

Oklahoma, OK, US
Base: $152,000.00 - $349,000.00; bonus/equity: not...
Hybrid
Expert technical support for cloud environments
Escalation management for complex issues
Hands-on proficiency with multi-cloud platforms
Hewlett Packard Enterprise is a global edge-to-cloud company advancing how people live and work by connecting, protecting, analyzing, and acting on data and applications

Job Summary

  • Hewlett Packard Enterprise is a global edge-to-cloud company advancing how people live and work by connecting, protecting, analyzing, and acting on data and applications.
  • This role requires leading troubleshooting and collaboration with business unit teams to resolve systemic issues and develop product enhancements for federal customers.
  • HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing along with programs for personal and professional development in an inclusive culture.

Matching Summary

Hewlett Packard Enterprise is a global edge-to-cloud company advancing how people live and work by connecting, protecting, analyzing, and acting on data and applications.

Salary

Base: $152,000.00 - $349,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive suite supporting wellbeing

Skills & Requirements

Must-have

  • Expert technical support for cloud environments
  • Escalation management for complex issues
  • Hands-on proficiency with multi-cloud platforms
  • Compliance with federal security standards
  • Remote and on-site hybrid work flexibility
  • Collaboration with engineering and product teams

Nice-to-have

  • Mentoring and leadership skills
  • Strong communication with technical and non-technical audiences
  • Customer advocacy and relationship building
  • DevOps and Infrastructure as Code experience
  • Design thinking and security-first mindset

Key Requirements

  • U.S. citizenship with active Secret clearance
  • Bachelor’s degree or equivalent experience
  • Industry certifications including CompTIA Security+ or higher
  • Cloud certifications such as AWS, Azure, or Google Cloud
  • 10+ years of IT support and cloud architecture experience

Work Rights

Must have US citizenship with active Secret clearance

Tailored Resume

Cover Letter