Specialist, Servicenow Platform Engineering - Operations Coordinator

Drugdiscovery

Hyderabad, , India
Hybrid
Servicenow operational support
Servicenow application configuration
Tier 1 and tier 2 support
Join a global healthcare biopharma company with a 130-year legacy focused on innovation and improving lives worldwide

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy focused on innovation and improving lives worldwide.
  • The role involves providing tier 2 operational support for ServiceNow applications, coordinating with engineering and vendor teams, and supporting system stability and reliability.
  • The company fosters a collaborative and inclusive culture that values digital mastery, creativity, and scientific innovation to tackle global health challenges.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy focused on innovation and improving lives worldwide.

Skills & Requirements

Must-have

  • ServiceNow operational support
  • ServiceNow application configuration
  • Tier 1 and tier 2 support
  • ServiceNow release and environment management
  • IT Service Management (ITSM)
  • SDLC documentation and maintenance

Nice-to-have

  • Agile development methodologies
  • Enterprise collaboration tools
  • Global digital transformation
  • Cross-functional team collaboration
  • Data-driven decision making

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 5+ years ServiceNow support experience
  • ServiceNow Certified Application Developer (CAS) certification
  • ServiceNow Certified Implementation Specialist (CIS) certification
  • In-depth knowledge of ITIL processes
  • Experience with CMDB, ITSM, Flows, and advanced administration

Work Rights

Not specified

Tailored Resume

Cover Letter