Customer Success Manager - Education

QBS Safety-Care® by QBS

Foxborough, MA, United States
Base: $70,000-$80,000; bonus/equity: variable + an...
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Manage assigned book of business
Execute full certification cycle
Maintain clean crm notes
** QBS Safety-Care® is seeking a Customer Success Manager to join their team in Foxborough, MA, focusing on ensuring client satisfaction and retention in the education sector. The ideal candidate will have experience in education or client-facing roles and will be responsible for managing client accounts, onboarding, and maintaining program implementation. **

Job Summary

  • The role focuses on managing a portfolio of client accounts to ensure smooth onboarding and successful program implementation for behavioral crisis prevention training.
  • Candidates with experience in education, school operations, or student services are highly encouraged to apply for this relationship-focused position.
  • The company offers a competitive compensation package including a base salary, variable pay, annual bonus, and comprehensive benefits like health care and 401k.

Matching Summary

Match Score: 75

** QBS Safety-Care® is seeking a Customer Success Manager to join their team in Foxborough, MA, focusing on ensuring client satisfaction and retention in the education sector. The ideal candidate will have experience in education or client-facing roles and will be responsible for managing client accounts, onboarding, and maintaining program implementation. **

Salary

Base: $70,000-$80,000; Bonus/Equity: Variable + annual bonus (OTE ~$86,000-100,000+); Benefits: Medical, Dental, Vision, 401k match, Life Insurance, PTO

Skills & Requirements

Must-have

  • Manage assigned book of business
  • Execute full certification cycle
  • Maintain clean CRM notes
  • Monitor account health risks
  • Conduct proactive outreach campaigns

Nice-to-have

  • Experience in K-12 education
  • Background in special education
  • Strong cross-functional collaboration
  • Passion for supporting educators
  • Ability to transition from classroom

Key Requirements

  • Experience in customer success or account management
  • Background working in K-12 education or behavioral health
  • Strong written and verbal communication skills
  • Experience with CRM and scheduling software preferred

Work Rights

Not specified

Tailored Resume

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