Lead a team of administrators and specialists to handle and coordinate customer support processes from inquiry to delivery
Job Summary
Lead a team of administrators and specialists to handle and coordinate customer support processes from inquiry to delivery.
Create, implement, and review customer service strategy, ensuring quality, volume, and on-time delivery based on business standards and customer requests.
Develop optimization plans to increase operational excellence and customer satisfaction in collaboration with business counterparts.
Matching Summary
Lead a team of administrators and specialists to handle and coordinate customer support processes from inquiry to delivery.
Skills & Requirements
Must-have
Customer support process coordination
Customer service strategy implementation
Operational excellence and customer satisfaction
Order processing and timely delivery
SAP-SD/MM knowledge
Nice-to-have
Building long-term customer relationships
Manufacturing industry background
Key Requirements
Full time BE EE/ Diploma EE
Strong Customer handling Experience
Good knowledge of logistic and Warehouse Management