Incident And Escalation Specialist

ATR (Airbus/Leonardo)

Brasov, Romania
Hybrid
Major incident management
Shopfloor support
End-user-computing knowledge
Focus on operational support for Major Incident Management and Shopfloor Support, coordinating technical teams during critical disruptions

Job Summary

  • Focus on operational support for Major Incident Management and Shopfloor Support, coordinating technical teams during critical disruptions.
  • Responsibilities include managing critical tickets, coordinating during total outages, monitoring device availability, and creating Business Impact Reports.
  • Offers a competitive salary, multiple bonuses, private medical plan, wellness access, and a hybrid work policy with provided transportation in Brașov.

Matching Summary

Focus on operational support for Major Incident Management and Shopfloor Support, coordinating technical teams during critical disruptions.

Skills & Requirements

Must-have

  • Major Incident Management
  • Shopfloor Support
  • End-User-Computing knowledge
  • Industrial IT hardware understanding
  • Operational support

Nice-to-have

  • Communicate clearly under pressure
  • Resilience
  • Act with integrity

Key Requirements

  • Experience in incident and crisis management
  • Technical understanding of End-User-Computing
  • Technical understanding of industrial IT hardware

Work Rights

Not specified

Tailored Resume

Cover Letter