Senior Desktop Support Technician

Leidos

Norfolk, VA, US
Base: $26.00 - $34.00phly rate; bonus/equity: not ...
Onsite
Lift and carry 50 lbs physically
Work in confined spaces and ladders
Troubleshoot hardware and software issues
Leidos is seeking a Senior Desktop Support Technician to provide on-site IT support for the Navy-Marine Corps Intranet in Norfolk, VA. The role involves troubleshooting IT devices, managing user accounts, and working directly with clients, requiring both technical skills and excellent customer service abilities

Job Summary

  • This role supports the core backbone of the Navy-Marine Corps Intranet under the NGEN program at a government site in Norfolk, VA.
  • The technician will provide direct desk-side support, troubleshoot complex IT devices, and manage user accounts including Exchange and Active Directory.
  • Candidates must possess a DoD Secret Clearance and valid state license to drive to different locations for project work.

Matching Summary

Match Score: 85

Leidos is seeking a Senior Desktop Support Technician to provide on-site IT support for the Navy-Marine Corps Intranet in Norfolk, VA. The role involves troubleshooting IT devices, managing user accounts, and working directly with clients, requiring both technical skills and excellent customer service abilities.

Salary

Base: $26.00 - $34.00/hourly rate; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Lift and carry 50 lbs physically
  • Work in confined spaces and ladders
  • Troubleshoot hardware and software issues
  • Manage Active Directory and M365 accounts
  • Utilize PowerShell scripting skills
  • Drive to various government sites

Nice-to-have

  • Strong leadership and collaboration skills
  • Ability to manage own work priorities
  • Analytical thinking and problem solving
  • Experience with VoIP and VTC systems
  • Excellent communication with executives

Key Requirements

  • US Citizen with DoD Secret Clearance
  • Valid DoD 8570 IAT Level II: Security+ certification
  • HS diploma with 4+ years relevant experience
  • Experience with Microsoft Windows OS version 10
  • Knowledge of HP Service Manager or Remedy ticketing

Work Rights

Must be a US Citizen

Tailored Resume

Cover Letter