Acquire.ai is seeking a Quality Supervisor to lead and develop a team of Quality Analysts (QAs) in Pasig City, Philippines. The role focuses on enhancing customer experience, compliance adherence, and operational performance through effective coaching, data analysis, and collaboration with various departments
Job Summary
You are an expert in leading and developing a team of QAs through regular coaching and mentoring, enabling them to be valuable contributors in promoting positive customer experience and reinforcing adherence to compliance requirements within Operations.
You are expected to collaborate with Operations, Training, HR, other internal groups, and clients in developing agents to meet and exceed expected operational targets through varied means such as calibration sessions, triad coaching, up-skill training sessions, data analysis, process improvements, etc.
Ultimately, you shall ensure that your team operates efficiently and supports Operations in meeting the client performance goals.
Matching Summary
Match Score: 85
Acquire.ai is seeking a Quality Supervisor to lead and develop a team of Quality Analysts (QAs) in Pasig City, Philippines. The role focuses on enhancing customer experience, compliance adherence, and operational performance through effective coaching, data analysis, and collaboration with various departments.
Skills & Requirements
Must-have
leading and developing a team of QAs
promoting positive customer experience
reinforcing adherence to compliance requirements
collaborate with Operations, Training, HR
ensuring team operates efficiently
supporting Operations in meeting client goals
regularly mentoring and coaching QAs
Nice-to-have
nurture a fair and innovative culture
team buildings, planning sessions, rewards and recognition
Key Requirements
Reporting directly to the Quality Manager
Ensuring and tracking productivity and coverage targets