Boulevard is seeking a Director of Technical Support to lead their Technical Support Engineering team, focusing on building a world-class support function for their client experience platform. The ideal candidate will have substantial experience in technical support within a SaaS environment, strong leadership skills, and the ability to drive strategic initiatives
Job Summary
This role defines the long-term vision for Technical Support Engineering at Boulevard, evolving it into a world-class organization that enables enterprise growth.
The Director will serve as a strategic bridge between Customer Experience and Engineering, owning the operating model for complex technical issue resolution and integration support.
Candidates must possess deep technical expertise in SQL, APIs, and debugging methodologies while demonstrating the ability to influence product roadmaps based on systemic friction.
Matching Summary
Match Score: 85
Boulevard is seeking a Director of Technical Support to lead their Technical Support Engineering team, focusing on building a world-class support function for their client experience platform. The ideal candidate will have substantial experience in technical support within a SaaS environment, strong leadership skills, and the ability to drive strategic initiatives.